Living at The Carlyle apartment has been a frustrating experience. Despite paying a premium price, we constantly face issues with the building's amenities and maintenance. We're often misled about the functionality of amenities that are advertised as available, but in reality, they rarely work. The gym equipment is frequently out of order, the washers in the basement are often down, and there are persistent plumbing issues. The water is regularly shut off for repairs, and the constant need for... fans due to plumbing fixes disrupts our sleep and daily activities.

The elevator is also a major concern, and the property manager doesn't seem to be very helpful. Instead of addressing our concerns, she often just gives responses that don't resolve the underlying issues. As tenants paying a significant amount, we believe we should at least be able to enjoy our living space. It sometimes feels like our concerns are overlooked, possibly because we’re students, and that’s disappointing. Read More

Living at The Carlyle Apartments has been an incredibly stressful experience, especially while juggling university responsibilities. The management is extremely careless, it feels like their main goal is to get tenants in, and after that, they couldn’t care less.

The property manager takes forever to address issues, and if you go to the office in person, you’ll be left waiting endlessly with no resolution. The assistant manager promises callbacks but never follows through, smiling as if he... wants to help, only to disappear afterward.

Meanwhile, they continue hosting events every month while major issues, like broken elevators and ongoing plumbing problems, remain unresolved. Their priorities are completely misplaced. As someone who has invested a lot of money to move to America, it’s incredibly disheartening to end up in an apartment where everything seems to go wrong.

On the surface, The Carlyle looks nice, but actually living here is a different story. My water is constantly shut off, and I’ve had to deal with mice getting into my food. I can’t justify spending my parents’ hard-earned money on a place that doesn’t even feel like home.

If you’re considering moving here, especially if you’re from another country or state, please think twice. This is not the living experience you deserve. Read More

I would strongly advise against moving into The Carlyle Apartment Homes. Since I moved in, it has been extremely difficult to get any maintenance issues addressed. The apartment is old and suffers from significant pest problems, including mice and roaches. It’s become a major issue, as I can’t even keep trash in my apartment without pests appearing, no matter how clean I keep it.

The amenities are also a disappointment. We can barely enjoy them, as so many things are always out of order.... Whether it's the gym, the elevators, the washer in the basement, or the printer in the business lounge, something is always down. The amenities are essentially unusable, making it feel like a waste of my hard-earned money.

I’ve received no real acknowledgment or remorse from management about the situation, which only adds to the frustration. I would not recommend this place to anyone based on my experience. Read More

I highly do not recommend Carlyle Apartments. I was initially impressed by the amenities and the friendly demeanor of the leasing office staff, but unfortunately, my experience has been far from positive. The staff is not helpful, and they don't address issues when they arise.

The elevator is almost always out of service, with at least one of them being down every week. It's frustrating, especially since the building is several stories high. Additionally, the printer in the leasing office is... almost always out of paper, and when you ask for it to be refilled, it seems like such an inconvenience for them.

We have a beautiful sunroom with a perfect view, which is usually the most peaceful spot in the apartment, but it's hard to enjoy it when you can never make it to the top floor due to elevator problems.

On top of that, we've experienced consistent maintenance issues, like flooding and plumbing problems, leaving us with days of repairs in our apartment. Water has been shut off multiple times, and it's just becoming unbearable.

I can’t take it any longer. I'm honestly ready to leave.
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I strongly advise against choosing the Carlyle Apartment Homes when moving to America, especially if you're looking for a place to truly feel at home. My experience here has been extremely stressful and has impacted me more than I anticipated. For instance, during the snowstorm, we had no heat, and contacting the leasing office has been nothing short of frustrating. Even when something gets fixed, it’s often only temporary, and the issue returns within a few days.

What has been most difficult... for me is that I’m locked into a year-long lease, thinking this would be a great place to stay based on the appealing pictures and advertised amenities. Unfortunately, I was mistaken. There have been times when I’ve had to call home to check if basic things are functioning, just to prepare myself mentally for what to expect.

As a PhD student, it’s incredibly stressful to have to deal with these constant issues on top of everything else. I truly believed that a place like this would be more reliable, but instead, it’s been a waste of money and a huge source of stress. Read More